Consumer Cases
Passenger Paid For Business Class, Got Defective Seat: NCDRC Upholds Compensation Against Air India
The National Consumer Disputes Redressal Commission (NCDRC), comprising Justice Saroj Yadav (Presiding Member) and Shashi Nandkeolyar (Member), held Air India liable for deficiency in service for failing to provide a functional Business Class seat despite charging a substantial upgrade fee. Upholding the State Commission's order, the Commission directed refund of the Business...
Restaurant Liable For Levying Service Charge Without Consumer's Consent; Lawyer Awarded ₹15,000 Compensation
The District Consumer Disputes Redressal Commission, Jalandhar, comprising Dr. Harveen Bhardwaj (President), Jyotsna (Member) and Jaswant Singh Dhillon (Member), partly allowed a consumer complaint against Maya Inns Pvt. Ltd., holding that the restaurant had indulged in an unfair trade practice by levying service charges without obtaining the consumer's consent. The Commission directed...
Share Trading For Additional Income Is Commercial Activity, Investor Not A 'Consumer': Uttarakhand State Commission
The State Consumer Disputes Redressal Commission, Uttarakhand, comprising Ms. Kumkum Rani (President) and C.M. Singh (Member), allowed an appeal filed by Consortium Securities Pvt. Ltd., set aside the District Commission's order, and held that the complainant had availed the services of the share broker for a commercial purpose. Consequently, the Commission ruled that he did not...
CCPA Fines Storia ₹1 Lakh; Says '100% Tender Coconut Water' Claim Misled Consumers
The Central Consumer Protection Authority (CCPA) has imposed a penalty of ₹1 lakh on Storia Foods and Beverages Private Limited for misleading advertisements relating to its coconut water and fruit juice products. The Authority held that claims such as “100% Tender Coconut Water”, “100% Natural Tender Coconut Water” and “100% Juice” were likely to mislead consumers...
Restaurant Can't Force Customers To Pay Service Charge: Chandigarh Consumer Commission Holds Caper Rooftop Bistro Liable
The District Consumer Disputes Redressal Commission-II, Chandigarh, comprising Amrinder Singh Sidhu (President)and Brij Mohan Sharma (Member), partly allowed a consumer complaint against Caper Rooftop Bistro, holding that the restaurant was guilty of deficiency in service and unfair trade practice for automatically levying and collecting a service charge without obtaining...
CCPA Imposes ₹1 Lakh Penalty On Mrs. Bector's For Misleading '100% Atta Bread' And '100% Whole Wheat Bread' Claims
The Central Consumer Protection Authority (CCPA) has imposed a penalty of ₹1 lakh on Mrs. Bector's Food Specialities Ltd. for publishing misleading advertisements and engaging in unfair trade practices by marketing its bread products as “100% Atta Bread” and “100% Whole Wheat Bread.” The authority also directed the company to immediately discontinue such advertisements...
Darjeeling Consumer Commission Holds Amazon, Seller Liable For Delivering Wrong Product And Refusing Refund
The District Consumer Disputes Redressal Commission, Darjeeling, comprising Tikendra Narayan Pradhan (President) and Bhawana Thakur (Female Member), held Amazon and Clicktech Retail Private Ltd. liable for deficiency in service for delivering an incorrect product and subsequently refusing to issue a refund. Allowing the complaint, the Commission held both Opposite Parties jointly...
Misleading JEE Advanced Ads: CCPA Imposes ₹8 Lakh Penalty On Narayana Educational Institutions
The Central Consumer Protection Authority (CCPA) has imposed an ₹8 lakh penalty on Narayana Educational Institutions for publishing misleading advertisements relating to the JEE Advanced 2024 results after finding that the institute concealed material information about the courses pursued by successful candidates. The proceedings were initiated suo motu after the CCPA examined...
Insurance Claim Cannot Be Repudiated Solely On Basis Of Unsubstantiated Surveyor's Report: Kupwara District Commission
The District Consumer Disputes Redressal Commission, Kupwara, comprising Peerzada Qousar Hussain (President) and Ms. Nyla Yaseen (Member), held Bajaj Allianz General Insurance Company Ltd. liable for the wrongful repudiation of an insurance claim. The Commission allowed the complaint, observing that although a surveyor's report is an important piece of evidence, it cannot be treated as...
Financier Can't Claim Insurance Over Theft Of Vehicle Surrendered By Insured Owner : Supreme Court
The Supreme Court has held that a mere surrender of an insured vehicle by its owner to another person, who had financed the purchase of a vehicle, would not be sufficient for the financer to claim indemnification in the event of loss or theft of a vehicle. A bench of Justice Sandeep Mehta and Justice Vijay Bishnoi refused to interfere with the National Consumer Disputes Redressal...
Consumer Forum's Jurisdiction Not Ousted By Mere Existence Of Arbitration Clause : Supreme Court
The Supreme Court recently held that the mere existence of an arbitration clause in an agreement would not preclude the consumer forum from adjudicating the dispute on merit. “…an arbitration clause does not, by itself, oust the jurisdiction of the consumer forum.”, observed a bench of Justice Vikram Nath and Justice V. Mohana, while setting aside the concurrent findings of the...